Platform complaints
Send complaints about accounts, CabinJoin functionality, platform fees, CabinJoin-issued payment instructions, privacy or moderation to [email protected] or the protected account form. Include the transaction reference and requested remedy, never card credentials.
Travel-service complaints
Performance, safety, itinerary, yacht condition and seller cancellation complaints go to the named organiser/owner/operator shown in the transaction. CabinJoin forwards and tracks them where the marketplace workflow supports it but does not replace the seller’s legal responsibility.
Timing and escalation
CabinJoin acknowledges a formal complaint and aims to give a reasoned response within 14 days where Polish consumer law requires it. Mandatory consumer courts and applicable ADR remain available. The former EU ODR platform has closed and is not presented as a remedy.